No, TrustWay is not insurance. We are a comprehensive accompaniment and support service designed for tourists to explore Medellin safely and confidently. We offer proactive safety tools, like our monitoring and check-in feature, and we provide you with access to and accompaniment by expert professionals (lawyers, investigators, advisors) should you face situations such as becoming a crime victim, needing help with contracts or visas, or even if you are detained. Think of TrustWay as your expert local support network, focused on your safety and peace of mind during your visit.

No, TrustWay does not replace standard travel or health insurance. We complement these insurances by providing legal assistance coordination, safety support, help with local medical insurance navigation, and advocacy for claims with your other insurance policies. We strongly recommend having separate travel and health insurance.

Our services are currently focused and optimized for the city of Medellin and its metropolitan area, where our network of professionals and monitoring systems are concentrated.

Contact us immediately. Our Crime Victim Advocacy service includes assisting you in filing the official police report and navigating necessary procedures with the authorities. We also provide access to expert legal representation throughout the entire Colombian legal process related to the incident. We guide you, defend your rights, and handle the legal complexities so you can focus on your well-being.

If you are detained by Colombian authorities, contact us immediately. Our service includes critical legal support from the moment of capture through crucial initial hearings, such as the capture legalization hearing, to ensure your fundamental rights are protected.

You can discreetly log your meeting details (time, location) with us via our secure system and set check-in intervals. At the agreed time(s), you confirm you're okay. If you miss a check-in or actively trigger an alert using the system, we initiate your pre-defined emergency contact protocol and our rapid response procedures. Your information is handled confidentially.

As a TrustWay client, our Safe Spa & Medical Tourism Guide connects you with vetted, high-quality medical, dental, and aesthetic professionals in Medellin. Our partnerships ensure you receive fair, local pricing and avoid tourist markups. Additionally, you gain access to exclusive discounts on various procedures, combining quality care with significant savings.

As a TrustWay client, you will have access to our priority contact channels, including an emergency support line available 24/7. Exact details are provided when you become a client.

Absolutely. Our team, including legal advisors and support staff, is equipped to assist you fully in English.

TrustWay offers various service options based on the length of your stay and specific needs. For detailed information and to find the best option for your trip, please visit our 'Plans & Pricing' page.

Our service includes initial legal assistance coordination, accompaniment in procedures like filing reports or initial capture hearings, and connecting you with legal professionals within the scope defined by your service plan. Complex cases requiring extensive litigation may involve separate lawyer fees, but we ensure transparency, and our network may offer preferential rates. Please consult your specific service agreement details.